[A1] Helpdesk -> telephone: 22-584-6000, e-mail: pomoc@AutoMapa.pl
AutoMapa Helpdesk Team (hot line) provides support by telephone (+48 22-584-6000) from 9 a.m. to 5 p.m. on weekdays and by e-mail (pomoc@AutoMapa.pl) from 9 a.m. to 5 p.m. or longer on weekdays as well as (with a slightly longer response time) on holidays and weekends.
A licence reset form for Windows and Android AutoMapa users who need to unlock their AutoMapa licence, due to a replacement of their device, its memory card or its mainboard, is available at www.AutoMapa.pl/reset
Simple and routine problems are solved directly. This usually takes from several minutes to several hours. If problems accumulate, i.e. directly after the release of a program or map upgrade, response time may be longer over a period of 7-10 days due to a very high number of enquiries.
The response time to a complex enquiry is subject to the type of the problem.
- [B1] Does AutoMapa support or will it support TMC?
- [B2] How to check whether Traffic data are up-to-date?
- [B3] What is Traffic and how does it work?
- [B4] How does the Traffic system affect the route mapping?
- [B5] How does AutoMapa indicate that it is using Traffic?
- [B6] Can the Traffic data be downloaded and uploaded once the subscription expires?
- [B7] What is the data volume sent by Traffic?
- [B8] Does Traffic take into account that on a multilane road the traffic jam can occur only on a single lane?
- [B9] Can Traffic find a route that bypasses all the traffic jams?
- [B10] Does AutoMapa Traffic know about all the traffic obstacles?
- [B11] How to use AutoMapa Traffic in the most cost-effective way?
AutoMapa for Windows
Installation and updating
- [D1] How to make a "lean install" of AutoMapa?
- [D2] What is the fastest and the most effective way of installing AutoMapa?
- [D3] How do I install AutoMapa via synchronization with a PC?
- [D4] How to install AutoMapa using a memory card reader and synchronization?
- [D5] Jak zainstalować AutoMapę przez czytnik kart pamięci?
- [D6] Why does the installer stop the installation?
- [D7] How to create an AutoMapa backup copy?
- [D8] Where can I download old program and map versions from?
- [D9] What to do if I cannot download the installer file or it is corrupted?
- [D10] Why cannot my AutoMapa find the maps after the installation?
- [D11] How do I reinstate the AutoMapa installation after a hard reset on a Windows Mobile device?
- [D12] I am getting an installer unzip error message (SP2 WINXP). What should I do?
- [D13] How to remove the previous AutoMapa installation from the device?
- [D14] What to do if my installation DVD gets broken?
- [D15] What size memory card do I need to install AutoMapa?
- [D16] How to install AutoMapa on memory card if it was previously installed in the internal (flash) memory?
- [F1] What does the license entitle you to?
- [F2] What is a subscription?
- [F3] How does a subscription work?
- [F4] Where can I find the license number?
- [F5] Can I install AutoMapa both on a PC and a mobile device?
- [F6] How can I extend my map?
- [F7] What is the subscription service and how can I renew an expired subscription?
- [F8] I cannot check the validity expiration date. How to do it?
- [F9] The license expiration period is shorter than one year after the purchase date. How to fix it?
- [G1] Does AutoMapa plan to introduce tourist navigation (tourist maps, bicycle and walking routes, etc.) in the future? If so, when?
- [G2] How much RAM in a portable device is required for AutoMapa?
- [G3] How long does it take to map the route?
- [G4] My AutoMapa went silent and I am not getting any messages on manoeuvres or POI.
- [G5] Why does the route mapped by AutoMapa differ from the route I usually take?
- [G6] The Estimated Time of Arrival (ETA) does not match the real time when I reach my destination. Why?
- [G7] Is AutoMapa adapted for truck drivers?
- [G8] AutoMapa does not save my settings. How do I fix it?
- [G9] When calculating the route on a portable device, I get the "not enough RAM" or similar mesage. What should I do?
- [G10] What are the correct Traffic configuration settings?
- [G11] Is it possible to download current Traffic data after connecting the device to the PC and using the "Exchange data only via PC" function?
- [G12] Will Traffic exchange work with devices that do not communicate via ActiveSync?
- [G13] Can I download Miplo Traffic data using the AutoMapa-Miplo.pl sync function built in AutoMapa 6.9?
- [G14] How do I become a tester of the new (beta) versions of AutoMapa?
- [I1] Will AutoMapa run on my device?
- [I2] Does AutoMapa operate on the following devices: Bada, BlackBerry OS, Garmin, Symbian or TomTom?
- [I3] Can AutoMapa on an SD card be used in a different device?
- [I4] Which portable device works best with AutoMapa?
- [I5] Does AutoMapa work with navigation systems which are factory-installed in the car?
- [I6] My navigation device is not on the AutoMapa certified devices. I have a legal AutoMapa version. Can I count on the support?
- [I7] The option of changing the size of map elements and navigation pilot panels is unavailable on my device. Why?
- [J1] Will AutoMapa work without GPS?
- [J2] What GPS receivers is AutoMapa compatible with?
- [J3] What are the correct GPS settings for my device model?
- [J4] There is no GPS signal on my portable computer.
- [J5] I am not getting a GPS signal on my PC/TPC.
- [J6] Why does my GPS take a long time to set the position?
- [J7] Why doesn't the GPS position match the actual field position?
- [J8] How to check if the GPS receiver is not faulty?
AutoMapa for iOS
- [L1] What are the sales conditions of AutoMapa for iPhone and how much does AM cost?
- [L2] Does AutoMapa for iPhone have the same maps as the version for Windows?
- [L3] Can I transfer my Windows Mobile license to iOS platform?
- [L4] On which iOS devices will I be able to use AutoMapa?
- [L5] Can I install AutoMapa on a couple of Apple devices within one iTunes account?
- [L6] Is it possible to run AutoMapa TPC on Mac computers with OSX system?
- [L7] Does AutoMapa Traffic work with AutoMapa iOS?
- [L8] Can I adjust GPS sensitivity? When can it be useful?
- [L9] Where can I find the licence number?
AutoMapa for Android
- [M1] Is the map of Europe available?
- [M2] What about the pricing?
- [M3] Can I transfer the licence from Windows to Android?
- [M4] Where can I find the licence number?
- [M5] Can I download the map using a computer?
- [M6] How can I move from the map of Poland to the map of Europe?
- [M7] How can I update a map?
- [M8] How can I update AutoMapa from GooglePlay?
- [M9] How can I install AutoMapa from GooglePlay?